Terms of service

Terms & Conditions – RONATA

Last Updated: 29/06/2025

Hey there! 💕
Welcome to RONATA, where comfort meets style. Before placing your order, please take a moment to read through our Terms & Conditions. By shopping with us, you agree to the following:

1. Who We Are

  • Brand Name: RONATA
  • Business Owner: Rona Palevsky (Registered Sole Proprietor)
  • Address: Etzel 24, Holon, Israel
  • Customer Service Email: ronapdesign@gmail.com
  • WhatsApp Only: +972-54-662-8408

2. Orders & Payments

  • All prices are in Israeli Shekels (NIS) and include Israeli VAT.
  • Import duties and customs charges may apply depending on your country. These are the buyer’s responsibility.
  • We accept: Credit Card, PayPal, Google Pay, Apple Pay.

3. Shipping Information

We currently ship to: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

🚚 Delivery Times:

  • Israel – Pick-up Point: Up to 7 business days
  • Israel – Home Delivery: Up to 3 business days
  • International Shipping: Up to 12 business days

You’ll receive a tracking number once your order is shipped.

4. Returns & Exchanges

💸 Returns:

  • Returns accepted within 2 business days of delivery.
  • Returns are for store credit only.
  • Items must be unworn, undamaged, in original packaging, with clean soles.
  • Please contact customer service with your tracking number for the return.
  • A 5% handling fee will be deducted once the return is received.

🔄 Exchanges:

  • Exchanges allowed within 7 business days of receiving your order.
  • Items must be unworn, undamaged, in original packaging, with clean soles.
  • Contact customer service with your tracking number. The replacement will be shipped once we receive your return.

5. RONATA Club

Join our Customer Club and enjoy exclusive perks made just for our community 💌
From early access to sales to special surprises – we treat our members like queens.

6. Privacy

We care about your privacy and handle your info with love & care. Check out our Privacy Policy for all the details.

7. Other Things to Know

  • Product Colors & Details: Colors may appear slightly different depending on your screen.
  • Stock Availability: If an item becomes unavailable after you order, we’ll let you know right away.
  • Responsibility: We’re not responsible for delays, customs issues, or events beyond our control.

8. Legal Stuff

These terms are governed by the laws of Israel. By shopping on our site, you agree to these terms.

9. Need Help?

We’re here to help – with love!
📧 ronapdesign@gmail.com
📱 WhatsApp Only: +972-54-662-8408

Thanks for being here.
Stay comfy, stay stylish 💖
– The RONATA Team