Refund policy

Returns & Exchanges – RONATA

We want you to love your shoes – but if something’s not quite right, we’re here to make it easy.

🔁 Returns for Store Credit

  • Returns are accepted within 2 business days from the date of delivery.
  • Returns are for store credit only (no refunds).
  • Items must be:
    • Unworn and in original condition
    • In original packaging
    • With no marks, scratches or signs of use on the sole
  • Please notify us by email or WhatsApp and include the tracking number for your return.
  • A 5% restocking fee will be deducted from the credit after we receive the return.

🔄 Exchanges

  • Exchanges are accepted within 7 business days from the date of delivery.
  • The same condition requirements apply (unworn, clean sole, original packaging).
  • Contact us in advance and include your return tracking number.
  • Your new pair will be shipped after we receive and approve the returned item.

🚚 Shipping

  • Shipping fees for returns and exchanges are the customer’s responsibility.
  • We do not provide return labels – you're welcome to use any courier with tracking.

❗ Important Notes

  • Returns/exchanges sent without prior approval may not be accepted.
  • We do not accept worn or damaged items – be sure to try them on indoors only.

Need Help?

We’re here for you!
📧 ronapdesign@gmail.com
📱 WhatsApp only: +972-54-662-8408

Thanks for shopping with us 💕
We’re committed to giving you shoes (and service) you’ll love!